Shipping & Exchange Policy

1. GENERAL

Welcome to Al-Fatah Online. Our commitment is to provide you with high-quality craftsmanship. While we hope you are delighted with your order, please be aware that we do not entertain returns or exchanges under normal conditions. For every paid or card on machine order worth Rs. 25,000 or above, it is mandatory for the customer to provide valid CNIC copy to the rider for record purposes.

2. EXCHANGE POLICY

If you receive a product with defects, kindly notify us within 48 hours of receiving the item. We will guide you through the return process to our address in Pakistan, with all associated shipping and customs charges covered by the customer. We conduct a thorough investigation upon receiving the defective product and proceed with a refund or replacement at our discretion. Generally, we do not accept exchanges or refunds, except in cases of verified defects or exceptional circumstances.

3. PRICE AND CONTENT INFORMATION

While we endeavor to maintain accurate pricing and content information, occasional errors may occur. We reserve the right to refuse or cancel any orders placed for items listed at incorrect prices or with inaccurate content descriptions. In such cases, we will contact the customer for further instructions and may choose to cancel the order at our discretion.

4. ORDER ACCEPTANCE

We reserve the right to refuse or cancel any order for various reasons, including limitations on quantities, inaccuracies in product or pricing information, or issues identified by our credit and fraud avoidance department. We may require additional verifications before accepting any order, and if cancelled, we will notify you.

DELIVERY CHARGES

For all orders Flat PKR 249 delivery/shipment will be charged only if product weight is within 5 KG. Above 5KG to 10KG charges are PKR500, 10KG to 20KG charges are PKR1000. Above 20 KG RS.100 will be added per KG.

DELIVERY TIMELINES

Al-Fatah Online is responsible for dispatching your order within the Selected Timeframe, we deliver goods only to specified regions within Pakistan. Delivery times will be agreed with you at the time of placing your order.